SME outsourcing
Most standard services available from I.T. support companies can be likened to an insurance policy. It is a reactive service providing a “Response & Fix” solution to reported breakdown of the “Supported” I.T. equipment at the customer’s site(s).
This kind of service relies heavily on personnel within the client’s organisation to monitor the day to day running of the systems and report problems as they occur. It requires expensive and resource hungry software, dedicated communication lines and associated hardware.
Through the capabilities of our Virtual System Administrator, Link Systems provide a totally “Managed Service” offering, a more pro-active service enabling us to “fix” 90% of all problems without an onsite visit. Incorporated within this offering is :
- Automatic alerts to our office when a managed machine needs attention.
- Integrated audit and inventory on software applications to assist the client with asset management and licence conformity.
- Software Deployment and Patch Management.
- Mass deployment of new or upgraded software.
- Applications can be scheduled for the entire enterprise remotely from our offices.
- Full remote control and FTP to all managed machines (even behind firewalls and gateways).
- Full Remote System Monitoring, providing our support staff with instant notification when:
This service is offered in 2 formats, both are supplied in conjunction with a link Systems support contract.
1) Managed Service
Where there is a nominated I.T. Administrator on the client site, this person is, in addition to Link Systems, given full administrator rights on the system. This person then enjoys all the benefits as detailed above, and continues with overall responsibility for day to day IT issues such as :
- PC related user issues
- Loss of printing facilities.
- Loss of Network connections.
- Loss of remote access.
- Day to day “Housekeeping”.
- I.T. Strategy Planning & Implementation.
- I.T. Equipment renewal policy.
- Defining, implementing and monitoring User policies.
Link Systems continue to retain overall responsibility purely for servicing of support issues either logged by the user, the Administrator or automatically alerted by the system.
2) I.T. Outsourcing
Link Systems continue to retain overall responsibility for servicing of support issues either logged by the user, or automatically alerted by the system. In addition, they will also adopt the roll of “ I.T. administrator” within the organisation, taking overall responsibility for all day to day I.T. issues detailed above and, where required :
- Play an active roll at management meetings.
- Produce strategy proposals and working documents.
- Liaise with 3rd party software vendors to ensure system compatibility.
- Produce regular system generated activity reports.
- In essence, provide a full IT Outsourcing service.
