Link Systems, one of southern England’s most innovative providers of business and financial software solutions, this year celebrates its 15th year of trading.
The company has grown from its initial roots of bespoke software development into a provider of true “end to end” solutions in the world of business IT.
Mike Hickson, Sales & Marketing Director for the company said :-
“In our market sector, there are 3 specific facets to every sale. Firstly the initial system provision which obviously needs to meet the client’s requirements. Secondly the implementation & training to ensure all users benefit from the new system and thirdly the after sales support. Many of our competitors, both past and present, have adopted the ‘Get rich quick approach’ whereby they focus solely on the initial sale, provide poor implementation and training and next to no after sales support. These companies subsequently either disappear entirely, or worse still, fail so badly in the level of support provided that they leave their customer’s feeling annoyed and upset about the lack of after sales care.
Our business philosophy revolves around the 3 S’s –“Service, Service and Service”. This I believe is the biggest single factor in our growth and stability as a service organisation in the IT market and, has during the last 15 years, led a large number of companies to move their support requirements to Link Systems.
To celebrate our 15th year of trading, I commissioned a complete re-branding of our corporate identity. This began with the re-design of the company logo, stationery, signage and vehicle livery and culminated this month in the launch of a brand new Web Site. The new site, which whilst still in its infancy, now reflects a true representation of our capability as a Business to Business service provider.
We will continue to develop the site to include new areas of benefit to our existing clients and new visitors alike, which I firmly believe will lead to more and more of our competitor’s customers following the trend of moving to Link Systems”.
Testimonial - Classic Showers Ltd
We purchased Access Dimensions in 2000. The system itself has proved to be a worthwhile investment. However, our experience of after sales care from our chosen provider has left a “sour taste”. We came to expect a slow response to our problems and, despite paying a significant amount in annual licence fees and support charges, received invoices for even the smallest of system changes.
Eventually, out of sheer desperation, we used the internet to search for an alternative provider and found Link Systems.
Since signing up with Link Systems our support costs have reduced dramatically and we have seen a tremendous improvement in the received level of service. The Link team respond quickly and efficiently to any issues we have, and best of all, we no longer receive ad hoc invoices for services which we consider should be included within the overall cost of support.
I can recommend anyone not happy with their existing service provider to sign up with Link Systems, it really has made a difference to us.
Tim Powell - FD
Classic Showers Ltd. T/A Simpson Showers
